Please order items in their case pack quantities only; split cases are not permitted. You may request one tester per fragrance, but testers cannot be ordered separately from the corresponding case pack.

Note that wholesale prices may change without prior notice.

Fill out our linesheet, either on paper or digitally. We’ll reach out with a QuickBooks invoice. There’s a two-step process: one invoice will be for the initial order to secure your product, and another will be sent after shipping has been calculated.

Note: The second invoice must be paid after we release the items.

Orders will take approximately 2 weeks to be processed and received after payment of the shipping invoice.

Note: This timeline may vary based on order quantity and inventory availability, and it applies to orders containing 1-12 case packs.

All wholesale orders are shipped via UPS Ground. Please ensure your current shipping address is provided, as we may not be aware of any changes since your last order.

If you suspect your order has been incorrectly delivered or lost, contact us immediately. We will work with our shipping service to address the issue and determine if a replacement is needed. RUIZ Atelier is not liable for lost or stolen packages once delivered; ensure your orders are received at a secure location.

Claims, mis-ships, or damages must be reported within 5 business days of receipt. For damaged shipments, provide photos for our claims process.

We do not ship in extreme temperatures to avoid damage to our products. If we need to delay your shipment due to weather, we will notify you via phone or email.

International shipments can be made using your US freight forwarder’s address or shipping account. We can also provide quotes through our carrier accounts. Customs duties and VAT are the receiver's responsibility, and RUIZ Atelier is not liable for customs-related delays. Please inform us of any special paperwork, carton markings, or instructions required by your freight forwarder.

Our products are 100% handcrafted, and slight variations between candles are part of the unique process.

Due to the handmade nature of our products, all wholesale sales are final. We do not offer returns or exchanges based on product scent. Report any shortages or damages to RUIZ Atelier within 3 business days of receipt. Provide supporting photos and documentation for all damage claims. Following review, we will either replace missing or damaged goods or issue a refund/credit. Shipping and handling fees are non-refundable.

Orders may be canceled within 24 hours of placement. To request a cancellation, please contact us promptly.

Packed orders canceled prior to shipping are subject to a 15% restocking fee. If an order is picked, packed, and shipped but is refused or returned, a 25% restocking fee will apply, in addition to the shipping costs both to and from you.